Multi-Faceted, Customer Service Driven, Virtual/Administrative Assistant
Upwork (Previously ODesk) Employed from August 2008 – December 2008 Running weekly reports, creating spreadsheets, creating flyers, posting ads to Craigslist, copy writing, blog writing, website posting, research, various individualized tasks on employers websites, data entry.
Regence BlueShield of Idaho Employed from February 2007 – February 2008 Office: Completing maintenance and requests for member accounts: cancels, plan changes, billing concerns, adding newborns, address changes, loading bank information for electronic funds transfers, and all other miscellaneous requests. Customer Service: Creating and following through on member appeals regarding reinstatement of policy, answering questions […]
Total Health Physician Group Employed from April 2005 – February 2006 Customer Service: Scheduling patient appointments, answering multi-line phones, completing medical records requests, scheduling patients for referred visits, completing lab requisitions, entering new patients into Logician, running special office reports, creating office documents, scanning documents into Docutrack and merging them into patient charts, general data […]
Gritman Home Health & Hospice Employed from September 2004 – April 2005 Office: Auditing Misys system to prepare for OASIS reporting, submitting OASIS reports, entering new patients into Misys system, creating new patient charts, maintaining patient roster, orienting new employees, taking meeting minutes, supplies ordering, filing, creating office documents, keeping office organized, following up on […]
Lincare Medical Equipment Employed from September 2003 – September 2004 Collections: Working Medicare EOBs, following through on Zero/Partial payment denials, aging, mail, attaching documentation for claims, going to adjustments or review for Medicare. Quality Control: Insurance verification, reviewing all documentation received to justify coverage of DME equipment provided before releasing billing. Entering Medicare CMNs and […]
Spokane Home Healthcare Employed from April 2002 – September 2003 Collections: Reducing DSO, working to lower 120+ day and overall aging, payment posting. Quality Control: Insurance verification, RX/authorization requests, held/suspended sales, pricing, HCPC coding, ICD9 coding, and following through on denials. Customer Service: Answering customer inquiries, assisting with phones, general data entry, typing, filing, fax, […]
Onsite Companies (Aerotek) Employed from April 1999 – August 2001 Payroll: Totaled contractor hours, processed timecards, entered contractor hours, checked reports, processed checks and worked with corporate liaison regarding; adjustments, check requests, invoicing, and all miscellaneous payroll issues. HR: Trained internal employees, contract employee orientation, handled: employment verification, benefits, drug screens, unemployment and workers comp. […]